As a responsible social landlord that believes what matters to our customers, matters to us, its really important to us that were open and transparent about our performance. stonewater customer promise . hb```661"&2&0gX17u$z8:;209{{Y -` 30[O#+NxM\gb}(q|7qKK[R4ZV&69x|ii/ : LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and (except on the iOS app) to show you relevant ads (including professional and job ads) on and off LinkedIn. Our team, Our mission is to provide quality homes and services for people whose needs are not met by the open market. Put simply, if you want to make a positive difference, working in housing is for you! Report a defect or repair. We look forward to seeing you there with HQN #IFFresearch Futures Housing Group You could be our next: This account will still allow access to the site, messages and content that has been posted by the user, however, access to surveys . Today is all about celebrating and recognising great customer service and the people who deliver it. Congratulations to them both.. Call your management office directly or the local authorities at 911. Stonewater Country Club | Private Country Club in Caledonia, MI GIFT CARDS MEMBER LOGIN Part of RedWater Golf Clubs, StoneWater Country Club is proud to offer its members the opportunity to play 6 prominent West Michigan courses with 1 membership. To help ensure we achieve our vision, we are, Work is genuinely appreciated and recognised through a range of methods. Excellent customer support. *?00120 4! We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. #discoverstonewater Institute of Customer Service, Customer Experience Director - Customer Contact Services, As we come to the end of another great #NCSW22 we have the opportunity to celebrate our fantastic customer service heroes. WISH co-founder to step down after more than Sector buoyed by strong liquidity but wider economic Ongo completes work on series of carbon-neutral homes Walsall extends scheme aimed at helping young people at risk of homelessness, Child Poverty Action Group launches online resource to support people with mental health needs, Platform Housing Group relaunches grant initiative to encourage diversity within communities, Young people supported into work through Kickstart Scheme visit the Houses of Parliament, Livv Housing Group customer launches community lunch club in Halewood. 68% of employees think that Stonewater has a positive business outlook. Accept Read More, Online housing news, features and opinions, Stonewater strengthens customer experience team with two senior appointments, Keep in touch with the latest industry news. We're a #BestCompanies Two-star workplace in 4 regional league tables and a Top 5 Best Housing Association to work for. minimalism: a documentary about the important things transcript; cat8 penumbra catheter; i 75 road construction cincinnati; tocaya west hollywood; best places to live in alabama near the beach If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. You can see our Customer Commitments, Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. Stonewaters latest recruitment drive followed the announcement that its former Housing Operations director, Guy Stenson, would be joining Gloucester City Homes as its new chief executive this month. Im confident that both Dave and Isabel have not only the skills, but also the ambition and vision to drive Stonewater forward. We've already held 2 events in partnership with Brighton and Hoves Violence against women and girls unit, and invited professionals across the domestic abuse and housing sector to discuss a range of topics and identify solutions; Once you get a positive response, make sure to find out about the interview process at Stonewater and prepare for tough questions. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. The affordable housing at Myton Green sits on a larger development of 129 homes being delivered in association with Vistry Partnerships, Warwick District Council and Waldeck. You're family. How ready are you? All answers shown come directly from Stonewater Reviews and are not edited or altered. Nicholas Harris, Chief Executive said: Being recognised in this way isnt just a boost to our current efforts it also helps us retain and attract the best talent for the future, by demonstrating were a great choice of employer. Watch this space. Weve also been doing more to make sure were learning from complaints, really reflecting on this feedback so we understand whats gone wrong so we can stop it happening again in the future. new homes for sale in gonzales, la; jfk airport covid testing requirements; norman, ok mayor political party; switzerland cemetery records; To get a job at Stonewater, browse currently open positions and apply for a job near you. Read 1 more review about Stonewater. To tell us your thoughts, please complete the following, 2 minute survey. Sometimes, we do have long call times and so we encourage you to direct message us on social media or send us an email at customers@stonewater.org. stonewater customer promise. Use this form to report any non-emergency repairs or defects. Stonewater Financial Integrity. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewaters services to support the needs of existing and future customers, in line with the housing associations customer promise. Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the . Online/Remote - Candidates ideally in. #socialhousing #domesticabuse #partnershipworking, We recently welcomed Sarah Stevenson - Jones MRICS MIFSM AIFireE GradIOSH as Director of Building Safety & Compliance. stonewater customer promise. I know he will be leaving behind a different team than the one he joined, one that is far stronger, more dynamic and has the customer truly at its heart. A career in housing can provide an incredible variety of options, from housing management to resident involvement and from development to supported housing. We definitely dont want to be that organisation so its not good enough that only 67% of our responses were on time. Earning our second star is something we can all be proud of, driven in part by our incredible 86% response rate from colleagues. Call your management office directly or the local authorities at 911. ;R?q:40? Survivors experience of the housing pathway Im really looking forward to seeing the impact they both have in their new roles and what more we can do together. stonewater customer promise. Remote/Work from Home position. We also share our performance against these standards through quarterly reports (below) and through Facebookand theCustomer hubb. but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. Were proud to have been recognised with 1 star status in the Best Companies survey, as well as achieving Level 3 Advanced Employer status in the Ethnicity Maturity Matrix. stonewater customer promise. Customer APP ID: stonewater. Our Customer Commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. ^Alex. If you are a registered user, please log in. The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Stonewater is a social housing provider that manages around 34,500 homes in England for over 76,000 customers. We were really pleased to support IPPRs recent report into the future of retrofit in the UK, and how the Government needs to prioritise retrofit in its energy bill support package this year. Isgho Votre ducation notre priorit . These results are based on feedback from our colleagues; real people who really think Stonewater is a great place to work. This latest performance shows some areas where were hitting our targets and others where were not there yet. All content is posted anonymously by employees working at Stonewater. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. You can update your choices at any time in your settings. Copyright Stonewater. The CCP will then meet and make their recommendations within 5 days of their meeting. I am delighted that you are interested in joining Stonewater at this exciting time in our development. Keeping customers safe and delivering quality services to you really matters to us. Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. Or you can send us a message on our website. Stonewaters goal is not to work with general agents or quote mills. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Not to mention all the roles that make a business function, in HR, Finance and IT. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. 100% of job seekers rate their interview experience at Stonewater as positive. Find out more about our #retrofit work: https://lnkd.in/eSjzR8Nf, We're working with Brighton & Hove City Council to improve accommodation provision for survivors of domestic abuse across the city. While satisfaction with the way we handle complaints is on its way up, were currently looking at how we can do things differently to try and resolve things more quickly if we can. Your name * Your email address * Confirm email * I interviewed at Stonewater (United Kingdom), What is more important customer service or attention to detail. We think we could be the perfect match for you too but which way will you swipe? Retrofit is a key solution to some of the energy bill challenges were facing today. Our complaints self-assessment is one of the ways we demonstrate performance against our customer commitments. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. Does there seem to be diversity at Stonewater? 844-700-3667 Weekday 8AM to 5PM CST Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us jowens@stonewaterunderwriters.com. After an extensive recruitment process, that also considered some really excellent external candidates, it is always refreshing to see existing colleagues naturally emerge as our next senior leaders. Our Customer Commitments - The Stonewater Customer hubb Our Customer Commitments January 31, 2022 As a responsible social landlord that believes what matters to our customers, matters to us, it's really important to us that we're open and transparent about our performance. Over the last three months weve carried out a whopping. by chloe calories quinoa taco salad. Leading a contact centre and an operational administration centre I am proud to say I am surrounded my amazing colleagues who only ever want to do their best and deliver our promise. "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." Overall, 67% of employees would recommend. Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. Customer Service Advisor Largo FL 33777. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. %%EOF If youre like me, you find it frustrating when an organisation doesnt get back to you and youre kept waiting. Transparency . (Usernames and Passwords are Case-Sensitive). We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with . We manage around 32,500 homes in England for over 70,000 customers . A TPA that has been providing TPA services and administered self-funded plans for contractors for over 30 years has a unique position in the marketplace and provides a strong partnership to establish and maintain Stonewater Underwriter's book of business. The scheme, named Regency Grange, is located in Myton Green and will provide 42 affordable homes to local residents. (i Of his visit, Mr Western said: The Regency Grange development is well placed to deliver good quality, affordable housing to the local area and I look forward to welcoming residents into the community. The Customer Complaint Panel who are they and what do they do? Its brilliant that a further 800 customers have joined the online My Home portal over the last three months. Everything we do is driven by our vision for everyone to have the opportunity to have a place that they can call home. Isgho Votre ducation notre priorit . . A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. #TotusDigital #LiveWest #thehydegroup #firesafety #buildingsafety #NHFBuildingSafety, Happy #RandomActsOfKindness Day If you're able to tell us a bit more about the issues you're experiencing, we can take a look for you and do what we can to help. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. please contact your property management office. Becoming a non-Stonewater customer When a customer leaves a Stonewater home or their tenancy becomes managed by another agent and they are a member of the hubb, the account will change to a Non-Stonewater account. california hotel laws; fort hood levy brief link; cassie laundrie update. Deputy to the Executive Director - Customer Experience, acting as designate to support the business, 604 0 obj <>/Filter/FlateDecode/ID[<0F74719B3438C242AD885623A76B719C><813913FA34040448AD1072052B82779C>]/Index[590 21]/Info 589 0 R/Length 90/Prev 1406544/Root 591 0 R/Size 611/Type/XRef/W[1 3 1]>>stream I want to celebrate all the great work our teams do. New Homes Coordinator When expanded it provides a list of search options that will switch the search inputs to match the current selection. We value the importance of what EDI brings to our organisation, our colleagues and customers. z[|WC{]f. You can register for MyHome, and MyRewards at myhome.stonewater.org. Their personnel know their . Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. Candidates give an average difficulty score of 2.2 out of 5 (where 5 is the highest level of difficulty) for their job interview at Stonewater. Overall, 67% of employees would recommend working at Stonewater to a friend. Executive director of Customer Experience at Stonewater Sue Shirt said: The last couple of years have been challenging for everyone and as a business, weve been really conscious of making the right changes for our customers and their needs to ease the pressures of an already difficult time. At Stonewater we have challenged ourselves to think differently how about how we operate and having listened to what customers tell us is important we have designed the way we work around the . CLS Sicherheit - Sicherheitsfachkraft Wien. If it matters to our customers it matters to us." Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. #housing#maintenance#gas#facilitiesmanagement#contract#westmidlands, Retrofitting is agenda-proof Day 5 of #NCSW2022 is Customer Service Recognition Day! We value the importance of what EDI brings to our organisation, our colleagues and customers. You can find it here. BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. Right to Buy for housing association tenants Image: Dave Lockerman and Isabel Varey, Stonewater, Read next: Q&A: Graeme Foster, Alpha Living, Subscribe to theHousing Digital Newsletter, This website uses cookies to improve your experience. Over the last three months weve carried out a whopping 35,632 repairs but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. We actively encourage applicants from all backgrounds and communities aiming to build the strongest teams to. Stonewater provides real-time, two-way control capability to monitor and control thousands of machines and sensors simultaneously and securely over the Internet. Were working on improving the visibility of customer contacts to all colleagues in the business, to prevent failures in communication and help us to understand any barriers so we can fix them. Partnering Surveyor - Design & Special Projects Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. KEY NOT FOUND: company-updates.categories.company-news, Were delighted to be named as one of the Top 100 Large Companies to work for in the Best Companies survey, as well as Number 6 in the Top 25 Housing Associations to work for!