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The search results appear on the bottom of the screen. Visas interchange table has a footnote in the commercial cards section stating that purchasing cards include fleet cards. They arent as limited as store-branded cards, but arent as universal as fleet cards that are associated with Visa or Mastercard. Store branded cards that dont have a credit card company partnership are only usable at the locations associated with the brand. Wex Inc. does not appear to engage in any deceptive advertising strategies in its official materials. This allows us to see the company through a different lens or perspective than we normally would. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. We never saw or signed a contract or any terms or conditions.We were told that by swiping the card we agreed to the 83% apr. There are a few Wex Inc. complaints about its contract terms. I really would love to accept the Voyager card here at our business. To add a new user to your account, follow these steps: NOTE: To make any changes to your bank account numbers, please call customer assistance. I call up there and they say we did a 2nd review and terminated your account. So all the time our company spent getting these cards, setting them up and learning how to use them and they cancel the account. Hopefully they get banned from my state at least. Then i get charged fees I got a private lawyer & CFPB is on notice and if your bills cannot be sent on time to be paid and you stop reimbursements to me for refunds, I will file suit contact Exxon mobile tell all my clients to stop using Exxon mobile due to fraud. I have never gotten a paper receipt ever in the last 10 years. 2023 Host Merchant Services. The benefits are straightforward. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Id rather just use my Spark card and get the cash back. This is welcome respite given the growing costs to fill up the gas tank and generally higher inflation everywhere. Both private businesses and the government use fleet cards. Terms of Service. In addition, the company stated its working to tighten daily transaction and purchase limits, blocking sites with high levels of fraudulent activity, and actively working with law enforcement on prosecuting criminal activities. But within the category of purchasing cards are several different possible rates. It would save all of us a LOT of time and money (I am getting paid for sitting on the phone) if someone at Tcheck used that Email and notified us about all of changes. A comprehensive visual dashboard lets you track, analyze, and forecast expenses by driver, KPIs, and more, making it easy to identify trends, habits, and purchase anomalies. Wex Inc initially withdrew from the deal over concerns related to the COVID-19 pandemic, which sparked the class-action lawsuit. By accepting fleet cards, you open up your business to a swath of customers you would not otherwise have. The GSA Fleet WEX card is accepted at over 180,000 fueling and maintenance sites in all 50 states, U.S. territories, and Canada. In the Funded Amount field, enter the amount of the money code. Compare Cards Or call 1-800-395-0812 WEX fuel cards are smarter than credit cards and safer than cash NEVER let this company get your bank info. Portland, ME USA 04101. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. If youre not familiar with Level 3 processing and enhanced data, youre leaving money on the table every time you take a qualifying card. Which I give them, but now Im denied? He has also researched and published reviews about nearly every payment services provider and processor. I had the misfortune to come up against WEX for a collection of, wait for it,, $1,300 yes thirteen hundred dollars!! For the Validation type, however, choose Exact Match to make sure the Driver ID has to be entered correctly at the pump. Other purchases on a fleet card can be limited as well, restricted by amount, the number of transactions, days of the week, or even time of day that the card can be used. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! Visa and Mastercard fleet payments will follow the same funding schedule as other payments, but Wex and Voyager may or may not be included with your credit card branded deposits. Watch this corrupt company and dont use them for your poor employees. As fleet cards offer customers more robust data to analytics around usage, they may require additional setup for POS equipment to be configured for Level 3 enhanced data in order to accept Wex and Voyager cards. Emergency Roadside Assistance Roadside Assistance through the National Automobile Club (NAC) is available for State of Missouri WEX card customers. Ridiculous I would like them to unfreeze my card till the end of the month when my insurance expires with the company and be able to use the benefits they are taking from my paycheck every week. SOUTH PORTLAND, MAINE (February 2004) Jiffy Lube International has reached an agreement to accept Wright Express cards to pay for services at its more than 2,200 service locations nationwide. Although co-branded cards can be used anywhere that credit cards are accepted, the secondary brand may offer discounts or other rewards to encourage customers to use the card at its locations. Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? WEX is comprised of three primary businesses, serving the needs of Fleets, Corporate Payments, and Health. Ways to Save. Hard to get a hold of. If they want the information as to why I went to the dr they can investigate or ask the hospital for the receipts. DATA ANALYTICS, CUSTOMIZABLE CONTROLS AND MOBILE APPS ENABLE EVEN MORE CONVENIENT EXPENSE MANAGEMENT. Funding time for Wex and Voyager depends on full acquiring status, and can be discussed with your processor. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. Choose Manage Policies from the drop-down menu, then Manage Policies from the fly-out menu. This information is captured at the time of the sale. That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. Referral Partnership FAQ The Nikon Z 26mm f2.8 Lens is the slimmest, lightest Z series full-frame pancake lens ever. I am being told that all is done by email and there is nobody I can talk to over the phone. WEXs unethical business practices have negatively impacting my credit as well. However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. Wex and Voyager cards can be used at any participating gas station. If you need more information, you can input your business info here and contact us for assistance. Very incompetent company. How does it work? There is no consistent theme to the complaints, which suggests that there is not a systemic issue with the companys product or service. Browse our accepting locations directory below, or use our online tool by clicking the "search accepting locations" button directly below. Rising fuel costs may cross a threshold that may lead to destruction in demand for fuel. 1/6/23 got bill in mail due date of invoice is 1/6//23 ? Our card works at a variety of merchants. Accepting locations can be found here or by downloading the free WEX app on your smartphone To use the WEX card, the user should follow these steps: Swipe the card at the pump or inside the station Enter your driver ID/PIN # (assigned by Fleet Services) Enter the current odometer reading of the vehicle (excluding tenths) Click Look Up Cards. We have no recourse. Referral Partner Permissions. My total purchases was $1364.84 for fuel and $18.43 for other stuff (drinks, oil, whatever). Given the range of pricing there, its important to know how to qualify for the lowest rates on as many of your transactions as possible. Merchants most commonly describe unexpected incidental fees and high termination fees. The agreement with Pep Boys continues to increase the services . reply and I will get the message. This can include taxi, Uber and Lyft drivers, truckers, and other customers who use corporate or government fleet cards. It is also a great way to encourage businesses to start spending again as many consider curtail spending. Something seems very illegal about this and Im certain ExxonMobil is going to see an exponential reduction in revenue because of this overly aggressive, profit driven harassment of card holders. Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. Spend hours on the phone to have this resolved, right now I am talking to the person thats taking supervisors calls For example, a Texaco fleet card can be used at Texaco locations. Our card works at a variety of merchants. Store Branded Cards Fleet card offering without a traditional card network. Please cancel my account. Hi Ana, WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. Get started. Also, cant use funds from previous year for 3 months after the new year. Can you imagine what they are charging retailers to be able to take the card? Nicole Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. But in some cases, like with universal fleet cards, there are ways to lower your cost at wholesale. been used fraudulently They should take responsibility & notify they made a mistake Ive spent hours trying to get this handled They seem unwilling to do much Please help make this all stop Thank you Update As of today 8/4/2022 on the phone with WEX Statements keep coming. I have no issues getting prescriptions. They can limit the type of fuel purchased, i.e., only diesel. Choose Manage Cards from the drop-down menu, then View/Update Cards from the fly-out menu. Enter and confirm an email address. One transaction for $164 at Sheetz fuel, made payment, said they didnt receive it. Achieving Commercial Level III is possible when you comply with requirements for that level, which includes providing more information about the fleet card transaction than with a typical consumer transaction. Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. In the Hours field, enter the number of hours that must pass after a transaction before the limit is refreshed. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). To manually process an international card, enter the card number, expiration date, CVV, and postal or ZIP code. A few months later an obnoxious debt collection company starts hounding us. This company is very very strange just like the company I worked for never have I ever heard of wex or what they are trying to do and it is plain wrong. In addition to its traditional merchant services, Wex Inc. also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. If you need help with rate and fee negotiations, payment integrations, cost optimization, or provider selection, schedule a consultation here. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. made a mistake ( or is it FRAUD?) Click Limits in the top menu, then Update Limits. Large vehicles (box trucks, ambulances) may also purchase oil and fluids, including required fuel additives. Contact Support. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. WexLocationCode.setTransientValue("wex02"); Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. It is purely a card associated with a particular brand, such as the ExxonMobil BusinessPro, offered exclusively through ExxonMobil, without a card network partnership. We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. Suspended our account for not paying 324 dollars for another contract we have never been notified that exist. They were completely unreasonable to deal with. With nationwide acceptance, you're covered across the U.S. Fuel station locations WEX fuel cards are accepted at 95% of U.S. gas stations, including all major brands. We were charged finance charges on the new account, over $600!!! Unfortunately, theres no single answer to that question, as the total costs will vary depending on a number of factors. EFS/WEx decided to debit our account and send us a check. How to Assign a Driver's Name to an EFS Fuel Card, EFS Fuel Card: How to View a Credit Balance, How to Make Online Payments for Your EFS Fuel Card, EFS Fuel Card: How to Create a One-time Cash Advance or Remove Cash, How to Set Product Policy Limits on Your EFS Fuel Card, Inventory Information Approval System (IIAS). Wex is currently charging is 83%apr. It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. Wex Inc. appears to rely on inside telesales and a W-2 outside sales team to market its services. Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. Who do I contact? This is why their CEO gets 9 million per year ! Do NOT use this company if you can avoid it. Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter. Here Are The Processors Who Don't Hide Fees. Do I need to contact my bank? How does it work? As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. How does it work? WEX Fleet Fuel Cards Fuel prices rise and fall, but your business always needs an edge Fill up company vehicles anywhere. There are two options when it comes to taking fleet cards you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. Copyright CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). However, they all have different requirements and costs for acceptance. This company needs to be closed and accounts given to someone that knows SOMETHING, ANYTHING I have never seen such INCOMPETENCE in my lilfe. I know we can restrict cards to fuel only when pay at the pump, but can we restrict drivers from buying non-fuel items inside the store? If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. The company should have planned for this. Wex has also received 205 informal reviews to its BBB profile, all but 2 of which are negative. With inflation at four-decade highs and consistently rising fuel costs, there is sufficient evidence that consumer sentiment may sour. I never paid a late fee with ExxonMobil for decades because I always paid the Invoice the exact day that I received it. I just got my second invoice from WEX. At the end of the day 3 months later WEX has not terminated the account and continue to pile on charges and send me statements.. Military veterans possess invaluable leadership skills and business acumen. While Mastercards public interchange table makes no mention of fleet cards, tables that arent publicly available and our own experience with the charges both show that Mastercard prices fleet cards according to commercial card rates as well. Privacy Policy. They want my medical records to prove the medical necessity. We have never had any association, account, conversation or any dealings with this company or their client Intrepid Potash until the money was taken via 2 ACH debits to my account. Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. Charged to my bank account, we do not own a card. There are per card, per month fees, as well a paper billing fees (applied as a default). Sent payment again by certified mail, they received it, but Charged $85 late fee twice You should expect higher fees to take the cards, since the base costs that your processor has to pay are higher than they are for Visa and Mastercard fleet cards. I am switching my health care plan just so I dont have to deal with a company that really doesnt put effort into letting you pay your bills with your money. Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . Specialized gas station systems are certified for use with BuyPass, including Verifones Ruby line and Gilbarco Passport. Thats not good enough and want explanation of benefits. A new account was opened for our company that we were unaware of because WEX changed their system. What youll need to do is work with your processor to provide Level 3 enhanced data when you take a fleet card at your business. 1 Hancock Street CANNOT STRESS THIS ENOUGH!! They are doing this to many other businesses I found out. Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. Most horrible experience with fuel cards. Trouble Getting Approved? Thats where Level 3 enhanced data comes in. Fill out this form! The company has received 107 complaints in the past three years. Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. The discrepancy between my ACTUAL gas pump purchases to what was shown on my monthly invoices were unexplainably high! and wont correct it. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. HOLD lets you deactivate a card temporarily. I had an Exxon/Mobil credit card for 30 years with no late payments, WEX takes over and for 3 months in a row, late fees and interest for $49.69 and interest of$8.86. WEX Fleet Universal has opened The most recent review describes unexpected account creation and inadequate customer support: Horrible customer service (non-existent, really). Merchants can typically expect huge companies like Wex to have longer customer service wait times than smaller, top-rated merchant account providers. This company is either competent or fraudulent. Enter a brief description of the new policy, then click Create. Just give me my money! document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. As more data is collected and trends identified, he expects losses to decrease even further. I made a payment on my due date of June 28, then paid off my full statement balance on July 6. The money code information displays at the top of the screen. Scammers!!! No way to set up an auto pay. This is our complaint on WEX, Inc. To find locations that accept the WEX Card, you can now download the WEX Mobile App, available from the Apple and Google Play stores. One of the drawbacks of accepting fleet cards is that they usually arent part of traditional card networks like Visa or Mastercard. Wex and Voyager cards can be used at any participating gas station. To remove cash from the card, enter a value in the Amount field, then click Remove Cash. Where does it work? Wright Express, a leading provider of payment processing and information management services to the U.S. commercial and government vehicle fleet industry (NYSE: WXS), has expanded its accepting network to include The Pep Boys - Manny, Moe & Jack (NYSE: PBY), the nation's leading automotive aftermarket retail and service chain. WEX, Inc. Fleet cards differ from commercial credit cards in a few ways. It is a great reason to accept fleet cards so that you may attract a whole new set of cost-conscious customers in todays environment. You bet. Where does it work? Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. There are two options when it comes to taking fleet cards - you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. Insert the card into the pump or attendant swipes the card in the station. Add a reference number and note, if desired. The credit info for the selected contract appears below. Audit Your Current Statement To Find Its Hidden Fees. Still, businesses must have specific equipment set up for companies to accept them. The ExxonMobil FleetPro Mastercard is a universal fleet card provided in collaboration with a traditional card network, Mastercard. I have submitted the same receipt from my eye doctor several times and Wex continues to deny my claim. (Town name) Dental or Essential Eye? Under the Contract ID drop-down, choose the account from which the money code will be drawn. We also used WEX fuel card for our small business fleet and we asked them to send the notifications to my email but this was not changed in their system by the customer service representative. For accepting Wex and Voyager, your payment processor will need to install a specific application on your terminal. See Which Processors Offer No Monthly Fees And No Contracts. Your email address will not be published. Our card works at a variety of merchants. Melissa Smith is the president and CEO of Wex Inc. We are currently able to locate more than 20 negative Wex Inc. complaints, none of which accuse the company of being a ripoff or a scam. At WEX they act as stewards of their communities. Level 2 and Level 3 processing rely upon different interchange ratesthan traditional consumer credit transactions. My monthly statements went from $155 to $914! Other Fees Additional card:$8 per card. Since they took over billing for ExxonMobil I had to cancel my account with ExxonMobil because they like to charge unwarranted late fees every month. While the term fleet cards is often used to refer to Wex and Voyager, Visa and Mastercard also offer fleet cards, as do specific brands. These revenues in no way influence our ratings or reviews. I purchased $1300 in gas and pad WEX $2280 in total over the course of 8 months. Some fleet cards offer benefits other than lower prices, such as loyalty bonuses or discounts on tertiary services. NO. ERGs drive diversity by fostering new bonds and communities across the company. Right during our most busy time of the year. Exxon Mobil should be aware of this. We are FSA account holders that are managed through WEX health. As a company that prides itself on helping its clients operate better and more efficiently, we take these complaints seriously and do our. Look up and select the card you want to assign. We're happy to help. The interchange rates can be thought of as the wholesale cost theyre the minimum that a processor has to charge you just to break even on your account. To learn more about WEX Fleet cards visit: http://www.wexinc.com/fleet-operators-and-managers/fleet-cardsThe WEX Card Driver Video shows the WEX customers an. We also accept certain types of digital payment methods. Choose Credit Management from the drop-down menu, then Online Payments from the fly-out menu. In addition to making it nearly impossible to avoid late fees if you pay by check, they switched website interfaces and created a new account for us and left a small amount on the old account. The WEX FlexCard gives you spend controls, custom reports, and fuel rebates. Track fuel expenses automatically. WEX Fleet cards are to be used only for fuel purchases or roadside services. I have been trying to get my claim processed for a month now. Wex Inc. has a D- rating with the Better Business Bureau and is currently not BBB accredited. Women play an important role at WEX. Wexs primary products are its self-issued fleet cards, which trucking companies and government fleets can provide to drivers to purchase gas and other necessities at gas stations across the country. Fleet Cards these are cards specifically for fleets regardless of gas station brand and are not part of traditional card networks. We find that their service and management algorithms are needlessly obstructive. In the beginning, the gas card seemed to be beneficial for my business. Complete the remaining fields, including Control Number, Driver ID, and Unit Number. Host Merchant Servicesis a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA. You will be notified when new oil merchants begin accepting the WEX card. In the Policy Number menu, choose the policy that will receive the limit. Wex Inc. is headquartered at 1 Hancock St, Portland, Maine 04101. That means finding a processor who is familiar with B2B transactions. The people behind the payments. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. Not only is the company looking at fraud, but its empowering its fleet customers to do it themselves too. Focusing on diversity also means focusing on inclusion. RIDICULOUS!! Wex wouldnt help at all, just lied and wasted our time. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. You may hear them called fuel cards, fleet cards, or a fleet-specific brand name, like Wright Express (Wex) or Voyager. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. If you do not currently accept a particular form of payment, contact any financial institution to learn more about establishing a merchant account and maximizing your ability to capture government sales. Finally, Wex and Voyager cards may require additional setup for merchants as they are not part of traditional card networks, and not all POS equipment manufacturers are attuned to them. The most common fleet cards are by Wright Express (Wex) and Voyager. Various vendors offer many different types of fleet cards, such as Wex and Voyager. We had NEVER HEARD OF THEM. Military veterans possess invaluable leadership skills and business acumen. They didnt send or email a notice that amounts were due. Fleet Cards What is a fleet card? As for card acceptance, the WEX FlexCard is accepted at 95% of fuel stations nationwide. Unethical? The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation.