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These rooms may not be any larger than twin or double rooms so space may be limited. If you need a larger vehicle, you will have the option to upgrade the vehicle at the time of booking at extra cost. Call recording These items may ignite by friction; dont place flammable liquids, gases or aerosols in your suitcase; medication should always be carried in your hand baggage; keep your passport safe while youre away as its an important document of identification (always keep a copy). h) Where you are travelling with any sports equipment or mobility aids or require an adapted room or property, your holiday price may increase due to costs relating to additional transfer requirements for such equipment or a room/property upgrade to meet your requirements. In this regard, the terms of clause 18 below apply with respect to making any such claims. This means that the day to day operation of the air conditioning system is at the discretion of the hotel management, both in rooms and in the public areas of the property. Ensure that the seal on the bottle is intact; avoid ice in drinks. If the number of people in your accommodation changes, you may have to pay extra (for example, single or under-occupancy supplements) and you may lose any free or reduced infant, child or group places. Jet2.com, the leading low cost leisure airline, is launched! If your holiday is cancelled for this reason, you will not be entitled to a refund or any compensation. You may: If we are unable to collect any amounts due in respect of a Prepayment, we may add such amounts to the final Prepayment which is due under your Payment Plan. You may not be able to enter into a Payment Plan if there is a short amount of time left before the Balance Payment Date or if this option isnt available via our website. Severe Allergies: If you or a member of your party has a severe allergy, please let us know at least 5 hours in advance by contacting our Pre-Travel Service Team on +44 (0) 333 300 0737and also please make crew aware on boarding the aircraft and make sure that you (or the applicable member of your party) bring any medication for the allergy (for example an epi-pen) on board in hand luggage. Passport, visa and immigration requirements and foreign office advice Express transfers: Where your booking includes an Express Transfer, our Express Transfers take you to and from your hotel. When we are told of any significant or long term changes we will always endeavour to advise you prior to your departure. criminal acts of the employees, sub-contractors or agents of our suppliers. Personal data 29-56 days. Beach club lazing or all-night dancing. Food safety - wash your hands before eating and after going to the toilet; make sure your food has been thoroughly cooked and is still hot when served; make sure that any food that is re-heated is piping hot all the way through; avoid any uncooked food (apart from fruits and vegetables, food that can be peeled or shelled). We will not be liable for any damages or costs which are incurred by you or by any such additional person or people, or for any death or personal injury suffered by any such additional person or people, where you allow any additional person to stay in your accommodation. Jet2holidays offers personal travel insurance to cover you whilst on your holiday and also cancellation cover should you be unable to travel. Save, compare and share all the holidays you love with at-a-glance shortlists. 5. bicycles, tennis bag & racquets, may be carried for a discretionary charge strictly subject to prior agreement. These conditions, along with 'Essential Holiday Information' and all other information on our website and in our brochures (depending on how you make your booking) set out the terms and conditions of the contract between you and Jet2holidays of Low Fare Finder House, Leeds Bradford International Airport, Leeds LS19 7TU. Please note that, for safety reasons, emergency exit seats are only suitable for able-bodied adults as the occupants may be called upon to assist the crew in the unlikely event of an emergency. It is important, if you have any special requirements, such as wheelchair access, that you inform us at the time of booking (or within 21 days of making your booking) so that we can make appropriate enquiries about the suitability of particular accommodation, resorts, transport and services. Most hotels and apartments and all villas dont employ life guards so please supervise any young members of your party, particularly if your room has access to a private or swim up pool; check where the deep and shallow ends are before use and follow the pool rules; ensure that children use the toilet BEFORE entering the pool and take regular toilet breaks throughout the day. If you or a member of your party wish to travel with a battery powered mobility aid you must tell us before you book. If you or anyone in your party changes their name, please contact us immediately so that they can reissue you with a new ticket. For further information, visit the IPP website at www.ipplondon.co.uk/. Each package is individual to the hotel so please see website descriptions for full details of exactly what is included in the package. Should any child qualify for a Free Child Place (where applicable) they are normally required to share the same room as their parents (except with villas). Certain travel arrangements (e.g. We reasonably believe that there has been a fraudulent payment or a booking has been made for fraudulent or illegitimate purposes. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. I need to cancel for personal reasons, eg, illness, bereavement, redundancy. Jet2holidays strives to ensure that our resort guidance is up to date at all times, but errors may sometimes occur. (iii) If your booking was made using a non-refundable rebook voucher, and you subsequently cancel your booking with us, any refund which is due to you will be paid via a non-refundable rebook voucher. Jet2holidays, Jet2Villas,Jet2CityBreaks, Indulgent Escapes and VIBE by Jet2holidaysare trading names of Jet2holidays Limited. All flight times are local and in 24 hour clock. Jet2.com means Jet2.com Limited, a company registered in England under No. All other ancillary charges on the flight or during the holiday, such as legroom and in-flight meals, room upgrades, and optional meal arrangements, and for villas, pool heating, shall be chargeable. Special assistance and medical conditions: If you require special assistance for you or a member of your party (e.g. Please take a look at our Transfer Voucher for details on the services arranged in your chosen resort and whether there is an appointed agent in your resort. Please note, transfers are not included within a Jet2CityBreaks booking, 10. add ancillaries to your holiday, in which case your final Prepayment will be adjusted accordingly (unless you chose to pay for these at the point they are added to your booking); change the day of the month on which your Prepayments are taken to another day of the month approved by us (although if you notify us shortly before a Prepayment is due then the Prepayment may still be taken on the original date); make a one-off Prepayment which will reduce the amount of your final Prepayment. cockroaches, mosquitoes, ants, etc.) Sea and river transit can often be subject to delay by reason of operational circumstances or prevailing local conditions or other circumstances entirely outside our control or that of the Master of the ship, and in no circumstances can we be held responsible for such delay or for any consequences. Our trophy cabinet's full to the brim after our sister company, Jet2.com, scooped five awards at the Tripadvisor Travellers' Choice Awards 2020!Jet2.com won Best Airline - UK and Best Low-Cost Airline - Europe - and that's four years in a row! Subject to the other provisions of this clause 11, we accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described by us. Similarly, during peak periods, establishments often experience full occupancy which may result in a livelier atmosphere and slower service. We will then securely transport your checked-in baggage to the baggage reclaim area of your return airport. This could include things like wearing face masks, time slots for facilities and extra cleaning. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. Glass doors and windows - be aware that glass doors and windows arent always toughened glass; take extra care in bright sunlight as it may not be obvious whether the window/door is open or closed. However please note that there is usually an amendment fee for each person named on the booking and for every booking detail you change. Private transfers are included as standard with all Indulgent Escapes holidays, unless we specify otherwise. Other guests: There is a possibility you will be disturbed by noise from less considerate groups, so please bear this in mind when choosing your resort and accommodation. However this may not always be possible due to local restrictions. If your complaint is not resolved locally, you must follow this up within 28 days of your return home by writing to either (a) our Customer Service team at: Customer Service, Jet2holidays, PO Box 284, Leeds, LS11 1GE; or (b) your travel agent giving your booking reference and all other relevant information. Single Rooms a single room or twin for sole use room with 1 or 2 single beds. Any liability which we may have to you arising out of such carriage will be determined on this basis as if we were the actual or contracting sea carrier. Please note that in most cases, the Athens Convention limits liability for death and personal injury and for loss of and damage to luggage, and makes special provision for valuables. Simply follow these steps : To login, enter your booking reference, surname (of the lead passenger when you booked) and departure date. We paid a 1,000 deposit - 500 each - towards the total sum . Some kids clubs may be chargeable and we do not guarantee that they are free of charge. If you fall ill while on holiday or suffer from an accident, you must also consult a local doctor and make arrangements to visit your GP on your return. We make no representations of any kind about the reliability of such ratings and cannot be held responsible for any reliance placed on such ratings. b) When you make your booking you must pay a deposit per person as set out below or as advised at the time of booking. If you fail to exercise either of these options within 14 days of the amending invoice you will be liable for the increased cost. It is a condition of your contract with us that you take out adequate travel insurance suitable for your needs from the date of booking which should cover you if you have to cancel your arrangements, or for any emergencies that arise while you are away. . You have not paid us any sum due for your holiday. To be on the safe side, let us and your accommodation provider know immediately if you or any member of your party become ill so that we can help and support you every step of the way. Definitions Republic of Ireland: Please note, if you are a resident of the Republic of Ireland and have booked a Package withJet2holidaysany insolvency protection required by law will be provided through a Financial Failure Insurance Policy arranged by International Passenger Protection Limited. Scuba diving - ensure that you allow at least 24 hours between your last dive and flying or travelling to altitude (over 1,000 feet). Re: Take a person off a jet2 holiday. The legal guardian of a customer who lacks capacity may submit a claim to Jet2.com on their behalf. Customers can purchase a policy on-line via the link on the Holiday Essentials page on our website or by visiting www.Jet2insurance.com. If you change your booking The area is blessed with an average of 300 sunny days per year and many pistes are located on the sunny south side of the area, making a ski holiday in Alpe d'Huez Grand Domaine Ski one of the best locations for snowy slopes and long, sunny days. If you've purchased a policy from Jet2Insurance before 30 June 2022 and need to make a claim, please visit www . Special requests Please read the arrival instructions on your local private transfer voucher carefully so that you can find your transport easily and start your holiday as soon as possible. We strongly recommend that you store all money and valuables in a secure place during your holiday. Next, enter your Jet2holidays booking reference number, surname and departure date. and said could they get confirmation off a Senior Jet2 holidays manager that Jet 2 would pay for us being transferred to the Easy Jet flight, they said there was no way Jet 2holidays will pay. Sources of information include the following: https://travelaware.campaign.gov.uk/ ; www.nathnac.net; your GP; or a specialist clinic. Up to 2 additional bags, each with 22kg allowance, can be pre-purchased for an additional cost before the day of departure. If the special assistance needs (including use of guide dogs) of customers on the same flight or transport or in the same accommodation, resorts or services create conflicting health issues, we reserve the right to decide how the conflict shall be resolved.