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Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. See below for additional terms and conditions related to your purchase, including those in Event Cancellations/Postponements, below. If you elect not to consent to a search, you may be denied entry to the event without refund or other compensation. Upon your payment in full, you shall be entitled to the tickets you have purchased. No forms, no IDs, no complications. For all tickets purchased from 3 rd February 2020 Please visit XCover for full details about making a claim or an enquiry. Refund policies of our Clients may vary; by purchasing a ticket, you agree to the refund policy of the associated Client. If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. The truth is that paying for insurance to guard against this is a waste of money. They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc. If I have XCover ticket insurance and miss an event, can I get a refund? Some events have delivery delays or ticket printing suppression (at the request of the venue or promoter, tickets are not immediately available for delivery or collection), but you will always receive your tickets in time for your event. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Below you'll find an important update on COVID-19 and your events. By Insurance Site July 2, 2022 July 2, 2022. found at the bottom of this page. You agree to pay all charges incurred by you or any users of your account and Payment Method at the price(s) in effect when such charges are incurred. . For any application we need either: the e-ticket(s) or copies of the physical ticket(s) for ticketholders. (United Kingdom) tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. We may be able to accept other medical documents, provided that they confirm the first date that treatment was sought and that you are medically unfit to attend the event. Refunds for rescheduled events are up to the artist, team, venue, or promoter. Think carefully about whether you want your tickets to the postponed event - once you've confirmed you want to roll your tickets over, it's unlikely you'll be able to change your mind afterwards. 5 minutes isn't long enough! . How do I file a claim and get a refund if I have ticket insurance? In the event you are hurt or believe there is a security issue, please contact an usher or security personnel immediately. Reply from AXS UK. The document details need to meet the requirements of your Booking Refund Protection. All ticket prices for events that occur in the United States are stated in U.S. Note: You will need to input the email address you used when making your booking 48h after purchasing the ticket to make a claim I bought these from AXS . Contact Us follow our steps to get a refund from a ticket seller. Supporting documents are preferred in English. Congratulations to those who were selected to purchase tickets to Zach Bryan's Burn, Burn, Burn tour! Here, we set the record straight on what different ticket insurance and guarantee policies cover, and explain how to get a refund if you can't attend an event due to coronavirus. Occasionally making progress only to be timed out. Please provide details in the box below and attach supporting documentation as appropriate. Below are some pointers we hope you'll find useful! You will be entitled to a refund unless otherwise notified directly by your point of purchase. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. The documented police or fire brigade report. Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. A screen grab/scanned print out from the Met Office website/confirmation of the Policy Travel Warning. cristina ferrare illness; esicoo smart plug troubleshooting; sun country boarding zones; zatarain's dirty rice without meat; getting punched in the stomach effects Exceeding these limits may result in cancellation of orders without notice. Please note we will require official notification of breakdown from the service provider, Please note we will require a vehicle recovery service report, incident report or copy of garage repair bill to be attached as appropriate, (Please note we will require a copy of the original invitation to attend jury service to be attached), (Please note we will require evidence of the Emergency Services attending your residence in the event of burglary or fire to be attached), (Please note we will require a copy of the original witness summons instructing you to appear in court to be attached), (Please note we will require a screen grab/scanned print out from the Met Office website/confirmation of Police Warning), (Please note we will require a copy of the original advice to travel at short notice on military service to be attached), Your supporting documentation such as medical documents, evidence of breakdown, confirmation of travel disruption as applicable, Scanned copies or clear photographs of the un-used tickets. How do I get my . If your situation does not fit within the options available, please select the 'other' option and provide full details in the box provided. If for any reason, you wish to cancel your plan during the review period, you will be refunded your premium as long as you haven't filed a claim and your event has not begun. User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. Press J to jump to the feed. Please be advised we will require a copy of the death certificate to be attached. Took about 5-6 weeks and lots of following up but did get all my money back. Request ID: 7a29b9b3cc1be708. Click Close and Add Documents to go back and add them now. If you have purchased ticket protection through TicketPlan and wish to request a refund, please submit an application. I may hate Ticketmaster with a burning passion for their fees, but at least you always get the ticket you paid for with them. Please note we may require original tickets to be submitted, Sort Code or BIC/SWIFT code for accounts outside of the UK, You need Javascript enabled in order to submit this form, Booking Errors We recommend you contact the ticket seller directly to discuss the issue, Entry requirements or organisation of a venue/event. We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. If not attending the event /part(s) of package with you please indicate their relationship to you, When was medical advice/treatment first sought for the medical condition causing death, Unexpected disruption of public transport, Please give details of the cause of the disruption and how your journey was affected, If necessary/appropriate, please provide additional details in relation to the documentary evidence attached, (including covid-19 and pregnancy-related requests). If transfer of tickets is permitted, there is no associated fee unless disclosed on the Service at the time of transfer, in which case fees will be charged to the relevant Payment Method on file. Peter Kay tickets --. The form needs to be signed and stamped by your GP and this may be chargeable to you. Create an account to follow your favorite communities and start taking part in conversations. We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. For more information, please see our Therefore, we ask for: A completed medical confirmation form. All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock. I realised I was too late for the standard entry tickets, as they had all sold out. Besk vr hjlpsida fr mer hjlp och support. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. If any Holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund. It's well worth doing your research into what ticket insurance actually gets you before ticking the opt-in box at the checkout. IT IS NOT AN INSURANCE POLICY. I bought 2 tickets as well and I clicked the refund button because it was the last day to request a refund. Please ensure that you have attached your supporting documentation, booking confirmation and unused tickets (if available). On receipt by us of payment from you, we will transfer the tickets to you, subject to this Agreement, our Terms of Use and any specific terms and conditions of our Client. In addition to the limitations set forth in the Terms of Use, which include a mandatory arbitration provision and a class action waiver provision, the following limitations of liability apply to any purchase or sale you make through the Service and any use of a ticket issued by the Service. By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. If I have Allianz ticket insurance and miss an event, can I get a refund? A per-order delivery fee may also be assessed, depending on the delivery method. Listings are not considered retracted until they have been processed and a system confirmation has been issued. I've gotten my money back from allianz with just a letter from my work saying I had to work that day. Verification of information may be required prior to the acknowledgment or completion of any purchase. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It's also in their terms and conditions (which you agreed to) that they will hold your money until after the event. We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. Check your insurance if you have it - you might be able to make a claim if you've tested positive for coronavirus or need to self-isolate. Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. Has anyone experienced anything similar? Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. XCover used by AXS had the most comprehensive cover across the categories - refunding customers in all the scenarios we looked at. By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held. Ticket Insurance. Refunds will generally be issued if an event is canceled and not rescheduled, however, this is determined by our Clients, and not by AXS. After a year of cancellations, it's hardly surprising that almost three in ten of us are more likely to buy ticket insurance for events than before the pandemic. All the remaining ticketing sites and insurance providers either did not respond in time or declined to comment. For those fans who weren't able to get tickets, we have added you to a wait list and may notify you if tickets become available. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Such circumstances include, but are not limited to, the following: In these instances and as part of the cancellation of any transaction, AXS reserves the right to remove any relevant sales proceeds from the Resale Ticket sellers AXS account, process a reversal of a prior funds transfer made to the seller or charge the Payment Method on file for such seller and/or cancel a pending transaction, whether for Resale Tickets or Primary Tickets. Official Tickets and Your Source for Live Entertainment | AXS.com Then be careful what insurance you pay for. AXS Tickets Reviews Published by AXS on 2023-02-21 Tap for tickets to see the artists and teams you love. This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients. When it's time to go home, all combo lock deposit refunds are issued quickly. You must supply the required Payment Method and/or other personal information in order to complete your purchase. If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. This has enabled close to 1,000 customers to obtain full refunds since the start of the pandemic. Please note that further documentation may be required following our review. Four in 10 (41%) consumers believe they will be covered if a national lockdown means the event cannot go ahead as planned, while a third (35%) assume they will be covered if the event cannot go ahead due to it taking place in a local lockdown area. You understand that you must comply with all applicable laws associated with the sale or purchase of tickets or the use of the Service, and for complying with all applicable ticket resale laws. So I decided to treat myself and girlfriend to VIP tickets. Terms, conditions, and exclusions apply. Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. I agree to the use of my data submitted as part of this reimbursement application being used in accordance with the Klicka hr fr att kontakta oss. SAFETY AND SECURITY. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. A quarter (27%) also think they will be covered if they are told to self-isolate by the NHS Test and Trace app. Most policies (bar Eventim's) will allow you to claim for a refund if you get coronavirus and can provide a positive test result as evidence. If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). No refunds are offered for online (virtual) events unless the event is canceled. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. I purchased my tickets with my AMEX can I make a claim with them and get my money back? Common problems addressed by the customer care unit that answers calls to 888-929-7849 include Refund a Charge, Inquire About an Event, Account Access, Make a Purchase, Find My . Reddit and its partners use cookies and similar technologies to provide you with a better experience. AXS Help Center Buying Tickets Ticket Insurance Ticket Insurance What is ticket insurance? email from them: "Thank you for contacting AXS. Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. With a simple integration this product has gone from strength to strength enabling AXS . Tickets were bought in December 2019 - so I am outside the 120 claims deadline. Have now given up. For those times when circumstances sideline your customers, this valuable protection ensures that their investment is safe and sound. It may take up to 30 days before we are able to review your claim. You are urged to review all pages displayed during your completion of a purchase. 4 days ago. Listings will be deemed to be in effect from the time the Service processes the listing action until the earlier of (i) the time the Service processes the expiration or withdrawal of the listing or (ii) the time the System completes the processing of a retraction action for that listing. Hi, I was hoping someone could help with some advise around getting a refund on tickets purchase through AXS's website. Please visit our help page or contact customer support for assistance. There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. Please check the policy documentation that was sent to you for any applicable cover limits, How many people are due to attend the Event, Names of ALL persons that attended/will attend the booked event, How many people are unable to/did not attend the booked event, Names of the people who are unable to/did not attend the booked event. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. Please note: If you are applying for a refund for one of the below circumstances, this falls outside of the scope of the TicketPlan Protection, subject to the Terms and Conditions provided at the time of purchase, and a refund cannot be provided: If the circumstance is not listed above, it is likely it will fall outside of the scope of the TicketPlan Protection, however, please detail your circumstances in the box below and we will consider your request further. Ben Sebborn, CTO at Skiddle told us protection for imposed quarantine was only removed on or after 8th January 2021 because the insurers of the scheme lost their own reinsurance for such cover.