2023 Resolver Consumer Online Limited. Based on 1 salaries posted anonymously by Staysure Remote Customer Service Representative employees in Skelmersdale, England. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Policy came through as expected. } - Calling from outside the UK: 0044 1604 210 845 Have a fantastic holiday. (Madrid), Espaa. IF THEIR BACKUP IF EVER REQUIRED (NOT NEEDED TO USE THIS SERVICE IN ALL MY TRAVELS) IS AS GOOD, THEN AN EXCELLENT COMPANY AND VERY REASONABLE PRICE. To ensure we are consistent in providing our customers with quality service, we may record your telephone call. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? My bugbear with insurance companies is the usual interminable wait for queries to be answered. Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. Average salary for Staysure Remote Customer Service Representative in Skelmersdale, England: [salary]. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. At a recent Townhall we shared our long term strategy and the tools we're implementing to help us achieve our vision and objectives. I have passed your review onto ERV and have asked them to respond to your complaint as soon as possible. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! Replies to negative reviews in < 24 hours. I will only use them in the future. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. In terms of progression opportunities were developing an exciting new development proposal, aligned to our growth aspirations, so there will be lots of opportunities going forward for ambitious candidates, looking for career longevity. Get started now and lets get this sorted. 24 hour Medical Emergency Support To ensure we are consistent in providing our customers with quality service, we may record your telephone call. We'd like to assure you that we put the welfare of our people and customers at the heart of what we do and have rigorously adhered to the Government recommendations to create safe working environments for our employees. My dad died whilst abroad, he was insured with stay sure. Were available during the following times: Thank you for your feedback. Find out how we combat fake reviews. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. $(function() { Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. {"hasCustomMembership":true,"hasCustomMinicart":true} We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. .wsite-menu-default a {font-weight: bold !important;text-transform: none !important;letter-spacing: -1px !important;} Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. ERGO Seguros de Viaje .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;} width: 100% !important; A very unfair company. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. . My mother sadly passed away on the 22nd July, her claim on a paltry 500 policy with 85 excess was dismissed. Dear Mr Brennan Thank you for taking the time to leave a review. She had to cancel her holiday to undergo treatment and submitted a claim. Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. Have a fantastic holiday. If you have not received them in the next few hours, please can you send a message to expat@staysure.co.uk or give us a call on +34952010024 and we will be happy to help. Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} .wsite-product .wsite-product-price a {} Dear WAMM71,Thank you for your 5 star review. If you need to cancel your policy please click here. While we attempt to investigate and resolve complaints as quickly and efficiently as possible, we have up to 8 weeks to resolve a complaint and provide you with our final decision. I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. " Don't use Staysure Travel insurance- dreadful extremely poor customer service. display: block !important; Great response time and smooth transition and options available to work from the office or work from home, Anonymous Interview Candidate in Northampton, England, I applied through a staffing agency. Quick and efficient service, very knowledgeable of medical conditions.Thank you. Many thanks. }}\"\n {{\/membership_required}}\n class=\"wsite-menu-item\"\n >\n {{{title_html}}}<\/span>\n <\/a>\n {{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n","navigation\/flyout\/list":"
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    \n\t\t{{#children}}{{> navigation\/flyout\/item}}{{\/children}}\n\t<\/ul>\n<\/div>\n","navigation\/flyout\/item":"
  • \n\t\n\t\t\n\t\t\t{{{title_html}}}\n\t\t<\/span>{{#has_children}}><\/span>{{\/has_children}}\n\t<\/a>\n\t{{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n"}, I was really impressed how EASY and QUICK to claim and get the money back. Filter. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. This place has lost all hope. Britannia House, Finally I started a new booking and was successful in receiving a quotation which I accepted. Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. There are also plenty of opportunities to develop into other area and for promotion. Seemed silly, but so be it, or so i thought. Rate your recent company Share your experience to help others Don't recommend Customer Service Advisor (Former Employee) - Remote - 21 April 2022 a:hover, - Sunday: 10am - 4pm. a:active{ Despite having twice being assessed by a Dr designated Unfit to Fly due to the high risk of anothers fall ( which would result in her being paralyzed) Staysure insisted that she be repatriated or they would cancel coverage. Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. Dear Denis Kumm,Thank you for your 5 star review. Thank you for your positive comments regarding our training team. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. Verification can help ensure real people write reviews about real companies. Your agent was fine, but your system baffles me. Know your worth dont let money make you settle in a job who doesnt care about you. "560799075470977588", .wsite-image div, .wsite-caption {font-size:18px !important;} If at any point you wish to withdraw your consent to this, please call Staysure Customer Service on 0800 652 9957. We receive a lot of positive feedback on our great team culture whether our people work in the office or remotely. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2, h1, h3, h4, h5, .wsite-button .wsite-button-inner, .wsite-editor .wsite-button .wsite-button-inner, .wsite-button-inner { .wsite-product .wsite-product-price a {} I needed cover to start from today so as to cover me for any monies I pay before we leave and as far as I could tell that had to be on the single trip quote. Warm regards,Emma, Dear Alan Gregory,Thank you for your 5 star review. Warm regards,Ross, I have had holiday insurance with you for a couple of years. Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. They are not authored by Glassdoor. If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. When is a time you've been in a difficult situation and how did you solve it? Last updated: 16 November 2020 if(document.createEvent && document.addEventListener) { We are investigating your comments and will contact you shortly. Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business. eval(function(p,a,c,k,e,d){e=function(c){return c.toString(36)};if(! Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. Saturday 24 December: 9am 3pm These can take up to 7 working days to get to you. _W.storeCountry = "GB"; achieve performance targets across their product portfolio. a:visited, So you can be confident that youve got the right cover, thats tailored just for you. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Kind regardsSophie. Weve helped millions of people find a resolution. Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. Secondly, job was intense and very repetitive (and often boring), but simple and easy to do. Have a fantastic holiday. Dear Phil Masters,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. If youd prefer to speak to a member of the team on, please call us on: document.documentElement.initCustomerAccountsModels++ Grandchildren did not have to suffer for me. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Not a good experience. Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity. com_userID = "135719744";_W.configDomain = "www.weebly.com";_W.relinquish && _W.relinquish() We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Our pay and reward package is regularly reviewed too so that we remain competitve in the market and provide our team members with a good deal. We class a complaint as any expression of dissatisfaction whether written or verbal.. achieve performance targets across their product portfolio. .wsite-menu-default a {font-size:16px !important;} If they like you then you can do no wrong, if they do not like you then you can do nothing right, and they will find a way to get rid of you. We use dedicated people and clever technology to safeguard our platform. I dont know what Id have done without them. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department Also I was told inaccurate information about my first request. If you have not received your documents from us via post please log in to My Staysure to get this sent out to you. See if we've answered your question in our Covid Help Centre . I started at Staysure as a sales agent nearly 6 years ago. var STYLE_PREFIX = 'wsite'; I was very impressed with my online experience and my phone experience when I rang Staysure to book my travel insurance. Wife initaily refused to go but i pursuaded her to go if a friend could take my place. - Monday - Friday: 8.30am - 8pm This is an ongoing focus for us and recently we introduced new technology to enhance this capability even further. Get started with your Free Employer Profile. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. A nice change from the hassled feeling I often feel when dealing with call centres. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. Have a fantastic holiday. Very friendly, knowledgeable and . If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 false, .blog-header h2 a {} I always use Staysure for holiday insurance. Have a fantastic holiday. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. Thank you for choosing Staysure and letting us protect you whilst you are on holiday. _W = _W || {}; _W.securePrefix='www.aspokesmansaid.com'; _W = _W || {}; We will do everything possible to ensure that you receive a high standard of service. Your product is good, and well rated by others, so I gave you 3 stars. } I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. Find Reviews. Had team leaders record secret conversations trying to do what I have no idea. It left me feeling nervous whether Ive done enough to declare everything. Dont use this company. Warm regards,Ross, Information provided by various external sources. Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. You need to sharpen up the verification/activation mechanism. _W.isCheckoutReskin = false; .wsite-menu a {font-style:normal !important;letter-spacing: 0px !important;} Thank you for choosing Staysure. } They then took back the advance payment I had to get because I had days off due to bereavement, without offering a payment plan when I had offered one before even handing in my resignation. Clear All. Sunday 25 December: Closed The training team show intense favouratism. ) Free interview details posted anonymously by Staysure interview candidates.
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