No they don't keep cash at the stations. endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream Pay With Is there a way to purchase the card without paying the fee? Learn more about Clipper on your phone. Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . /Tx BMC It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. o Visa . Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. /Tx BMC The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. /Tx BMC In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. EMC No. Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. Treasury will mail you a check. Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. Include the card number in your description. EMC 0.749023 g Where to Use On 24 transit services and more. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. It is recommended that items of value be insured when selecting this option. /Tx BMC H237402VH2P0P04341Qf& https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. You can check your eligibility at our Go Pass and Smart Pass eligibility checker. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " 2020, Metropolitan Transportation Commission. Phone. HD 0UR K(EP%xg:#6(=VU-zTqwn?p EMC LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p E\\y\F@B.DHR!"g/ If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. My spouse, relative, or close friend needs help managing their registered Clipper card. H*2T0T3415Rf& E\\y\F@B.THH!*o* `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream If you purchased your Clipper card from a retail location, confirm that the provider activated the card. endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream What a scam! Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. Clipper says it does not take funds away, even if the card goes unused for years. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. E\\y\F@B.THH!*o* f f For details about how to apply for a refund, download theClipper Cancellation Form. Note that only cash value can be directly transferred. endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream Location of mushroom dispensaries in Oakland? endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? Clipper saves money. Skip the side navigation menu and go to the main content. Learn more about our privacy policy. Q&A: Highway 101 express lanes opened Friday. These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. -=9&_j?N3?vjUaFXpJ| Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Left and right arrows move across top level links and expand / close menus in sub levels. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . No service to Chase Center atthis time,stay tuned for updates. You can add value, see what's on your card, and see recent transactions. If you forget to tag on and/or off, you will be subject to citation. Subject . He started his journalism career as a sports editor in Iowa in 1975. All Go Pass users should register their Clipper cards on Clippers website. Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). All rights reserved. Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. It is not available to students or postdoctoral scholars at this time. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. I would love to consolidate all the cards into one card. You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. Go Pass users should be aware that Caltrain requires you to tag on before and tag off after each ride in order to have a valid fare. 0.749023 g This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 184 0 obj <>/Subtype/Form/Type/XObject>>stream Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. Can I have more than one card in my Clipper account? If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. EMC Tab will move on to the next part of the site rather than go through menu items. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. 0 0 10.1455 10.364 re And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. A reader in a prior column thought $300 had disappeared from an account. Key Clipper information translated to Chinese. Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. ClipperCard is your passport to campus and beyond! Then when you exit, Caltrains will tell you that you have a negative balance. You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. HD 0UR K(EP%xg:#6(=VU-zTqwn?p My spouse, relative, or close friend needs help managing their registered Clipper card. EMC For faster replacement, you also can pick up your replacement card at an in-person service location. A: No. But nobody did. hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< for more info). A: Many others are praying, as well. Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. EMC /Tx BMC Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. However, each Go Pass user will only get two replacements per calendar year. Ticket Refunds. How can I cancel my card and get a refund? You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. Transit pass . In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. If do not tag on and/or off, you will be subject to citation. I only pray theyre still there. Choose to stay logged in or to log out. EMC Learn More endstream endobj startxref 0 %%EOF 332 0 obj <>stream @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. At your request, we can mail you a new card with your balance restored, typically within 2 business days. I no longer need to use Clipper. 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream Phone. Authorize payment below. This is the version of our website addressed to speakers of English in the United States. H237402VH2P0P04341Qf& EMC To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. If this happens at any time, please call Clipper at 877.878.8883 for a refund. How can I cancel my card and get a refund? /Tx BMC Refunds are subject to the fees in Section 10. But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? If a Clipper card is not used for six months, it can be deactivated. /Tx BMC They are. Paper tickets balances cannot be transferred onto a Clipper card. If you don't want to deal with that, just pay the $3 to get the card. `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream New. Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. f You can add value, see what's on your card, and see recent transactions. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. What do you recommend for getting this resolved? However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. (For example in NYC one can buy MetroCard at the airport without a fee.) Prior to that he was an assistant sports editor at the paper from 1984-1987. 0.749023 g Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. (Some limitations may apply.) `qp8Wkdj434T) Y endstream endobj 212 0 obj <>/Subtype/Form/Type/XObject>>stream But the other way is get you $$ back is to understand why they charged $3 in the first place. endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream Eventually, we got the refund. I no longer need to use Clipper. Your Clipper card will not be returned to you. Minimum monthly payments are required. Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. 0 0 10.146 10.364 re Get Morning Report and other email newsletters. endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream Please contact Clipper Customer Service at 877.878.8883 to request a . o American Express If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. The refundmay take 4-6 weeks to process. 0.749023 g A reader in a prior column thought $300 had disappeared from an account. You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. And my Oyster card. 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream That will show you the cost of each trip. endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream For more information, please refer to our pre-tax payroll deduction web page. endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. We cannot give refunds for partially used passes or tickets. Someone else may be able to use it. If you cannot tag your card successfully, try on another device. After that, you need to tag on and off for each ride. Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. BART will refund tickets with a remaining value greater than $1.00. Email clipper@bayareametro.gov. If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Be sure to review the paper ticket fare chart at the station. What can I do with an online Clipper account? And Orca card. All rights reserved. /Tx BMC Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. Pay With H*2T0T341f& The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. The site navigation utilizes arrow, enter, escape, and space bar key commands. EMC Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. For three bucks, just consider it a cheap souvenir. Skip top navigation. EMC Warriors Ferry / Chase Center Service Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. USF does not issue refunds for a lost commuter subsidy. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. Orders will not load if your Clipper card balance is negative. A: Fire off an e-mail to clipper@bayareametro.gov. Learn more about Clipper on your phone. Clipper is a regional transit card that can be used on all transit in the Bay Area. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). IMPORTANT: Clipper cards will hold funds for . Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. EMC Hope this doesn't break the bank for you. We contacted Clipper and were instructed to write letters to get the refund on two cards. Opens in new window. 0.749023 g 0 S, endstream endobj 207 0 obj <>/Subtype/Form/Type/XObject>>stream So we just kept our Suica as well as our Icocaused in the Kansai. Refunds are subject to the fees in Section 10. The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. This option helps you avoid paying for postage and is the most secure option. Riders have 2 options for getting a refund: However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. E\i\\ QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> endstream endobj 224 0 obj <>stream If a Clipper card is not used for six months, it can be deactivated. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. You must tag your card again when you get off the train. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. Min of $5. Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. Add value, set up autoload, and check your balance! Clipper said they didnt have money in their accounts. Clipper is committed to protecting your privacy. Clipper is the all-in-one transit card for the Bay Area. It's just $3. 0.749023 g /Tx BMC Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? All rights reserved. If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. /Tx BMC The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so.
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