Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. I never sold a necklace on ebay period, and never saw that one in my life. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. What to do when wrong item received, seller requesting to send to other buyer. It seems I have no time to inquire. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. These are both things ebay phone reps suggest. They may even provide photos of the broken item. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. They aren't. Thank you sooo much for putting your story on here. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. Anytime I can create with the Stardream line, I jump at the . They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. I asked the buyer if the package he received was damaged or opened. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. I wanted to get some advice before I contacted, but I had planned to, yes. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . 26-05-2020 1.6K 17K views 1 year ago Every so often mistakes will happen. Record any serial numbers or unique codes. You end up owning expensive packaging, without the desired product. QUOTE eBay is very aware that scams occur on the website. on However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. If the shipped item was sold for under $750, delivery notification is adequate proof. I swear. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. So supervisor said I will close the case in your favor. Good for you. Learn how your comment data is processed. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. They will call the number you have on record for this account, so make sure that's correct before you start. 11. A little detective work might find the answer. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. Press J to jump to the feed. They look the same to me.. on The other thing that is suspect is their account was created the day they ordered the item. Most of them are happy new year banners being returned in Febuary. - edited Select Order Not as Described. But obviously I cant prove that. Buyer sent me picture of something different in the box. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. It is better to talk with them first before doing this. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. . Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. I think the label on top is Canada Post's label they put on once it enters their country. If you get the item back as a buyer you have the option to relist and recoup your outlay. Privacy Policy. What would you do? Sizes: XS to 2XL. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. I have sent the item you ordered to the address on file with ebay. A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. He sent photo of item receivedit is not the item i sent. I once again immediately had them call me to dispute this. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. 04:28 PM. There are two occasions in the tracking updates that says it was rerouted due to processing error. I had been using half sheet sticky labels for almost a month before sending out this order. Its unfair they side with the buyers all the time. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. Loophole on eBay! I asked my boyfriend to print off the labels and post them while he was at work. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. Lol either way I wasnt surprised. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. Otherwise, you can also restart the laptop just by pressing the power button. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. The scammers will also ask for your PayPal email address. Refund, repair or return. But so far no response from buyer. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. Just trying to understand. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. to fight them over this and go to the Phillippines is beyond annoying. Our app will file a claim in your stead, saving you time and a potential headache. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? The unofficial eBay subreddit. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. Honest mistakes happen. 26-05-2020 This time, I accidentally sent an ebay buyer the wrong item. That has happened to me. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. The item ordered was a coil of hook & loop tape. This was shipped by Global Shipping Program. The item's condition was misrepresented. As you say, I would explain to the buyer that different computers and devices show colours differently. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors.
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